[Resolved] Prasanna Travels — misbehavior of the conductor/helper

Satvik Sane

from Mumbai, Maharashtra

Address:	Pune, Maharashtra
Website:	www.prasannapurple.com

Hi, this complaint is regarding misbehavior of the conductor to a female relative of me. She was traveling yesterday from pune to bhusawal by mh14 cw 3282. The conductor very rudely refused to keep the luggage in the luggage compartment and was arrogant when asked questions about the destination stop. The traveler suffered discomfort and lack of sleep and resulted in falling sick. Purple is one of the well known bus agencies and such a behavior from the staff is not acceptable. If this complaint remains unresolved i will never use your services and also will not recommend anyone.
For contacting me - [protected]

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Aug 5, 2018

Complaint marked as Resolved

Prasanna Travels customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2018

Prasanna Travels Customer Care's response Dear Sir
We really appreciate that you have sent us a feedback and have given a chance of improvement to us . We sincerely apologize for the inconvenience caused to you because o[censored]s.
Here by request you to share the PNR details for the journey so that we would be investigate the issue and provide proper resolution for the same .
Thanks and regards
Prasanna Purple Mobility Solutions
501, Mayfair Towers I, Old Mumbai Pune Road,
Wakdewadi. Pune 411005.
Ph. :[protected]
www.purplebus.in