[Resolved] Prasanna Travels — no maintenance and no value for time

Nandita Bhagat

from Nashik, Maharashtra

Address:

Pune, Maharashtra, 411003

Currently travelling in prasannna pride purple from pune to nagpur. The bus was supposed to reach at 8.30 to nagpur. At 10.00 am the bus stands stranded some one and a half hour away from nagpur saying that the engine is heated. Do we pay a huge amount for such travel. No value for passengers time and money. This i too lethargic an approach towards passengers. Wasn't it the responsibility of the driver to check the vehicle before starting the journey. Moreover despite being late the bus took at least 4 stops in the entire journey.

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Jun 12, 2018

Complaint marked as Resolved

Prasanna Travels customer support has been notified about the posted complaint.

Verified Support

May 12, 2018

Prasanna Travels Customer Care's response Dear Sir/Madam

We really appreciate that you have sent us a feedback and have given a chance of improvement to us . We sincerely apologize for the inconvenience caused to you because o[censored]s.Due to technical issue the bus was delayed. Also there was traffic issue from Pune hence the bus was running late

As per the feedback received from your side we will be taking a strict action against the complaint and we will be trying to improve our service as soon possible . As token of apology we will be providing you a refund of amount RS 200 in Purple cashback wallet which can be used in next journey

Once again sincere apologies from Prasanna Purple

We are looking forward to hear you for any kind of such complaints.

Please feel free to revert us for any concerns in future to below mentioned mail id:

[protected]@prasannapurple.com

Thanks and Regards
Prasanna Purple Mobility Solutions
501, Mayfair Towers I, Old Mumbai Pune Road,
Wakdewadi. Pune 411005.
Ph. :[protected]
www.purplebus.in