[Resolved]  Prasanna Travels — prasanna purple

Address:Pune, Maharashtra, 411041

Dear Sir,

I was travelling to Muktainagar from Pune by Prasanna purple bus MH14CW3111 on 7th June
Bus meet with accident during travel around 12 night
No first aid was given to passengers including me.
My leg was swelling and paining through travel.
Alternative bus was made available at 10 am on 8th June.
Alternative bus was not sleeper class bus, it was seater.
Bus was late by 10 Hrs but no one asked for food.
Alternative bus driver was not ready to take bus to Muktainagar after Jalgaon and same thing happened at Bhusawal
Pune office was not providing Alternative bus conductor contact No.
As a alone lady traveller I thought Purple is having good name but it was not proved.
I want reimbursement of my ticket as you have not provided service which needed to provided against ticket

If I don't get answer within 15 days, I will go to consumer court

Regards
Rekha Patil
[protected]
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Jul 18, 2019
Complaint marked as Resolved 
Prasanna Travels customer support has been notified about the posted complaint.
Verified Support
Jun 17, 2019
Prasanna Travels Customer Care's response
Dear Sir/Madam

We really appreciate that you have sent us a feedback and have given a chance of improvement to us . We sincerely apologize for the inconvenience caused to you because o[censored]s.

As per the feedback received from your side we have been taken an strict action against the complaint and we will be trying to improve our service as soon possible . Also a token of apology we have already initiated 25% of amount in your purple cash back wallet which can be used for further journey with purple

Once again sincere apologies from Prasanna Purple


Please feel free to revert us for any concerns in future to below mentioned mail id:

[protected]@prasannapurple.com


Thanks and Regards
Nikhil Shinde
CRM – Executive
Prasanna Purple Mobility Solutions
501, Mayfair Towers I, Old Mumbai Pune Road,
Wakdewadi. Pune 411005.
Ph. :[protected]
www.purplebus.in
Complaint comments 

Comments

Dear Mr Nikhil.

Thanks quick but undemonstrative answer

I am not satisfied with your answer as you have not addressed points raised by me.
Giving wallet money you want me to travel again with Purple who don't have sympathy toward passengers in trouble.
I want to meet you in your office pl give me appointment.

Regards.
Rekha Patil

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