[Resolved]  Prasanna Travels — service issue

Address:Pune, 411048

Dear team

I have booked 04 tickets from pune to vadodara dated[protected]Prasanna purple executive) my pnr no is 92769905. I had booked ticket from redbus. During booking website shown complete amenities including charging point. As we were travelling for office work we always choose bus with charging facility so that we can work on laptop. But your bus all charging points were not working.

We already communicated with your customers support team they suggested to drop mail for consolation of issue.

Today[protected] i have booked 02 ticketa vadodara to pune prasanna purple grand bus but we have got same bus prasanna purple executive by which we had travelled from pune to vadodara. Pnr 93026385

This kind of service is not expected from prasanna travels. We had faced very bad experience.

I want consolation for my both bookings.
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Jun 9, 2019
Complaint marked as Resolved 
Prasanna Travels customer support has been notified about the posted complaint.
Verified Support
May 07, 2019
Prasanna Travels Customer Care's response
Dear Sir/Madam

We really appreciate that you have sent us a feedback and have given a chance of improvement to us . We sincerely apologize for the inconvenience caused to you because o[censored]s.

As per the feedback received from your side we have been taken an strict action against the complaint and we will be trying to improve our service as soon possible .

Once again sincere apologies from Prasanna Purple

We are looking forward to hear you for any kind of such complaints.

Please feel free to revert us for any concerns in future to below mentioned mail id:

[protected]@prasannapurple.com


Thanks and Regards
Nikhil Shinde
CRM – Executive
Prasanna Purple Mobility Solutions
501, Mayfair Towers I, Old Mumbai Pune Road,
Wakdewadi. Pune 411005.
Ph. :[protected]
www.purplebus.in
Complaint comments 

Comments

This is night I am complaining, bus AC not working at full capacity. Driver not responding intensionally
Everyone is suffering for hot atmosphere.in bus. Driver is very rude and unprofessional
Mahesh Bharke
Plot no 124
Alankar nagar
Nagpur
mahesh bharke's reply, May 24, 2019
Please do the needful

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