[Resolved] Pratham Motors — Buy at your own risk at Pratham Motors HSR Layout. | |||
Booked a vehicle at Pratham motors on 13th December.Supposed to get delivery on 15th. The Dealer sales executive didn't even gave me a proforma invoice and subsequently the bank could not process the loan.All loan documents were ready by 13th itself, they were just waiting for the proforma invoice.DSE didn't gave the proforma and the loan was approved on 17th. Same day, went to dealership to fit the accessories and for final settlement. Told them that next day, I will take delivery at 4.The vehicle will be in temporary registration.Next day I reached at 4 and they kept me waiting till 8 PM saying the loan papers had not come. Anyway took the delivery cursing the desicion to take the vehicle.At the dealership, the customer service lady tried convincing and I didnt fall for their nonsense. Come to January 5th 2015, called up the DSE for permanent registration.(The entire Tax amount was with them).he says will do on 6th.OK, let us do it in the morning itself .He says, come to our showroom .LOL The RTO is near to me why should I come to your showroom? So, on 6th I reached the RTO, I called the DSE and he says wait till 4 o clock in the evening. God!!! .Went to the RTO, talked to him and showed the vehicle, he said let the guy from dealership come, he will take care of that. No, its not over. When the guy comes to RTO, he didnt take the address proof with him(!), how callous can a person be? He calls and says you come to the RTO with address proof. The I decided and called up the DSE, where is my address proof I had given ? He says you have not given .then how did you take my temp registration ? No answer, instead he starts shouting at me. Man, No customer must go through all these nonsense. They are still making me going rounds. Not yet got the work done. Nobody can parden these type of callousness. And Maruti gets JD Power customer awards? Really ? Dealership name : Pratham motors DSE Name : Santhosh M C CCE Name : Vidya. Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Jan 08, 2015 Pratham Motors Customer Care's response Hi Sir,
This is with regards to the complain we have received from you.
First of all, kindly accept our sincere apology for this inconvenience caused to you.
We would like to inform you that we have intimated our concern team regarding the same. Our concerned team will get in touch with you shortly.
We seek your cooperation in this regards.
Regards,
Team Pratham Motors
Verified Support Jan 08, 2015 Pratham Motors Customer Care's response Dear Sir, We have sent mail communications to you on Mon 12/15/2014 7:36 PM confirming the status of proforma invoice with your bank as they had confirmed that they had received the same. As you are aware you had opted for finance from your own sources and we had to wait for your finance confirmation for registration and delivery .We had informed you by mail on Wed 12/17/2014 12:17 PM about non receipt of delivery order. We had received your loan approval status from your bank only on Thu 12/18/2014 6:12 PM i.e. on the date of delivery hence your delivery was delayed. The delivery order received by us on the date of delivery was also wrong and was addressed to another dealer and not to us. We have not insisted for full payment for the car being purchased by you but we have only insisted for the Loan confirmation from your bank per standard process. We had written mails to you before registration in regards to the importance of delivery order from bank. Your Road tax Challan would be delivered to you today. We register or deliver Car only after payment of full money, as your loan confirmation itself was not available our team was not able to deliver the car. We could forward you the mail received from your bank if required. I hope all your queries are resolved or you could write to us @ sales.[protected]@prathammotors.com. Regards, Team Pratham Motors
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 2 Comments | |||
Comments
Hiii I m Dilip Joshi from gujrat I have to purchase ertiga vxi cng . In last month plz provide cng documents my passing was pending plz call [protected]
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#16, Outer Ring Road, Sarjapura - Marathahalli, Bellandur, Bangalore, Karnataka, India - 560103
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