| Address: | Bellandur Bangalore 560103 |
Little Background:
Last year, on 29th Mar'21, I paid Pratham Motors 24, 719 INR towards my car service which included multiple things. But my complaint today is particularly for the clutch assembly that was changed/replaced.
Problem Statement:
I had a hard clutch earlier and because of the same, I changed my entire clutch set or assembly. The clutch turned very smooth on the day of delivery through the next day. On third day, I started experiencing the hardness again. As the COVID cases were on the rise during that period and there were mobility restrictions in and around Bangalore, I did not travel or commute as much and months passed by. But in the interim, just to keep the car running, I used to go for a quick spin and return. And the hardness kept increasing to a dissatisfactory level. I called up Pratham to complaint about the same, but no support was provided to fix the same.
Key Events that followed:
This year, in 2022 I changed my mind and thought of trying Pratham Motors, Bellandur one more time. After speaking to Girish (AGM) whom i know since 2011 and based on his assurance, I dropped my car at Pratham Motors, Bellandur on 24th April'22 and categorically asked to look into the Clutch issue (The hardness and the slight jerk I used to experience). Plus, the heat issue I have under the gear panel.
By evening I picked up the car without experiencing much change to the hardness of the clutch. But i thought may be the lubricants need some more time to bring the effect.
But this time, the hardness was so much that my left knee started hurting me too much. I could not drive through the backside lake road of the Bellandur, despite having a moving traffic in that locality.
I called up Dayakar (who was the service advisor) and brought to his notice.
And the following weekend, I visited Pratham and shared further details, one of his colleagues loosened a screen in the engine bay and the clutch turned less hard, which was a relief to my knee.
New Problem:
But that resulted in a new problem. The jerk which I was getting earlier during the upward and downward shifts between specific gears just got amplified now.
Earlier it was manageable so that was not a major area of concern. But this time it was/is very prominent, and the passengers also started experiencing the same.
What happened yesterday?
Yesterday on 4th June'22, I again paid a visit to Pratham Motors and connected with Dayakar. We want for a spin on the Bellandur lake road, and he was able to replicate the issue clearly. But at the end he out rightly said there is no issue with a mocking smile.
In response I said, no problem if that is what his technical analysis says. But I will now formally put a written complaint to Pratham, and I will get this fixed elsewhere. The moment I said this, he responded saying I need to talk to Girish once, which i did not agree to as that was not my obligation to file a written complaint.
When we reached Pratham Motors garage, he took the gate pass with him and went missing for next 20+ minutes.
I sent two of his colleagues to check on him and called him once but there was no response.
Tipping Point and Next Steps:
That was the tipping point for me as i was made captive and in a way felt harassed. He came with his manager "Naveen", I think, and his manager asked me if there was any problem. I had no idea what that question meant in the first place when Daya has already filled him in. I returned home and today I am filing a formal complaint here and will also drop in either this evening before they close or tomorrow and provide a written complaint to the GM.
This is highly unprofessional and unacceptable. There is mechanical issue with the Clutch assembly that was changed last year and despite multiple follow-ups and complaints they have turned blind sighted to a problem.
The most unprofessional part is not acknowledging there is any problem, despite the customer sweating around it and making multiple trips.
I will get the issue rectified from some other Maruti service center or other vendors like Go Mechanic or similar. But there is an issue and that needs to be corrected as opposed to not acknowledging it to cover the mechanical flaws and skill gaps at Pratham Motors' end.
My Invoice number for service on 24th April’22: 17/BC/22001545
My Invoice number for service on 29th March’22: 17/BC/20020547
Regards
D K Mohanty
Was this information helpful?
Post your Comment