Pratul Honda — poor customer service

Address:

Hyderabad, Telangana, 500034

Hi
I’m harika kolli. I have purchased a honda activa 5g form your pratul honda, somajiguda branch on 22/04/2018. While receiving the vehicle i have not received a service manual book. I generally get my servicing done from the jubilee hills branch. During the first 2 free services i was not asked for the book but during my 3rd free service on 13/11/2018 i was asked for the service manual. When i informed i didn’t receive any i was informed to visit the somajiguda branch and take the book as lack of having a book might cause problems in the future servicing & warranty claims. I visited the somajiguda showroom today and was very disappointed with the behaviour of the staff there. They seemed to be very irresponsible and disinterested with my issue. They checked my invoice and said a book was already issued to me and i must have lost it. Am i a kid to lose it? When i have everything from the vehicle invoice to the insurance papers and even all the 3 free servicing receipts safely how will i lose a service manual? They seemed very disrespectful and sarcastic. Is this how you propagate and build your brand value? Is this how you treat your customers? As long as we buy the vehicle we are important to you later we don’t matter. Until today i was suggesting pratul honda for people to buy vehicles, no more from today. Learnt my lesson the hard way. Thank you for all your help and support. It’s just not important to do business and earn profits, customer relationship maintenance is also very important. Hoping you will learn your lesson too and also that you will teach some manners to people associated to your brand.
Harika kolli