Prenu.in — refundable token amount forfeited even after I did not avail their services

Address:	Electronic City phase 2, Bengaluru, Bangalore, Karnataka, 560034
Website:	Prenu.co.in

I paid prenu.in the token amount in dec-2019, which was told to be refundable in case no services are availed from prenu.

I tried to hire someone from prenu as a nanny for my baby, but it didn't work out because out of the 5 interviews i took, i liked 2, but both of them did not join me and they stopped responding to my calls.

Later i tried connecting with a person at prenu who was handling me as the client, but she stopped responding to my messages and calls.

Finally after 2 months and repeated calling she attend my call one in march-2020,
When i asked for my token amount refund as i did not hire a nanny from prenu, she said since one month has already passed, they are not going to refund my token amount.