Prepaid Taxi At Howrah — taxi driver refused to go to the destination

I booked a prepaid taxi no wb-25-e-9202 on 1/10/2019 at 10.05 pm from prepaid taxi booth at howrah station, lane:3. The destination was santragachi rly station and the serial no. Of the payment receipt was 773413.0001. The taxi driver not only refused to go to the destination but got me & my wife with luggage down from his taxi at the howrah main bus stand side. He said his home is at dumdum and he was forced to go to the prepaid lane and so he did not want to go santragachi. He also threatened that complain to any where even to the police would make him to go santragachi. Moreover the driver appeared to be intoxicated.
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