Prestige Smart Kitchen — kettle not working

Address:Krishna, Andhra Pradesh, 520010
Website:consumer court

I have brought a prestige kettle pksf1.7 on 02/12/2017invoice no 4192 sree venkateswara enterprises 40-1-53/1, near benz circle m g road vijayawada -520010, on 03/12/2017 morning i try to boil the water the kettle was not working then we went to the shop keeper same day (3/12/2017 sunday) and showed the kettle to 3 sales girls were present (No shop owner even at the purchase time on 2/12/2017 and 3/12/[protected]am and they were said no decision to take my self owner is out of station then i will asked owners phone number i will talk with you one of sales girl she is name is gayatri she is giving careless reply after 1 hour she gave mobile number [protected] when i am call the number she said sir the mobile is in this shop sir owner i don't now today sir then i am requesting to give me another product with the same cost she dosen't agree with me then i am staying at the shop with my family after one hour she made a call to shop owner and speak to his manager, through land number he is also reply no replace the piece to day is holiday u come another day sir i request iam not residing at vijayawada to came back i am came from rajahmundry please replace it then he told me read the bill i cant do any thing the back side of the bill the words printed this "goods once purchased can be exchanged for good (S) of equal or higher value with in 30 days of purchase provided it is unused" he is questioning me are you working on sunday in your office? I really hurt with his worst reply after that i will leave the kettle at the shop and came out the shop with a mourning sir please solve my problem
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Prestige kettle 1.5litre bought through flipkart on June 2021. Just used 4 months now it is not working. It's ever silver part also rusted in few months. Hope it is a duplicate product with the brand name.

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