Preventive Health Care India — No action taken even after 17 days of communicating request for cancellation

Biggest SCAM and Fraud They Looted my 10000 Rupees and now abusing everytime i call for refund.

I have pasted below my E-Mail Conversation with Preventive Healthcare India

Every Monday they Say Next Monday you will receive the money however 3 months and I am still awaiting. PLEASE HELP THEY ARE ABUSING NOW

From: Ritesh Kumar Sent: 17 November 2016 11:13 To: '[protected]@phci.org.in' ; 'CUSTOMER CARE' ; '[protected]@phci.org.in' Subject: NEED REFUND - WAITING SINCE LONG
Dear Sandeep / SOD,
My Contact number- [protected], Bought your Platinum plan on 28th August, Cancelled it on 02nd September, awaiting refund since then.
I am fed-up now please give me my money back. Do Not harass me please it’s a humble request.
You telephone operators always says it will be done this week, wait till Friday, when I call on Friday they say wait till Monday it will be done for sure. And when I request to talk to any senior authority they behave rudely and says “senior nahi hai” and bang on the phone.
PLEASE HELP AND SHORT OUT THE ISSUE ASAP. I DON’T KNOW IF SOMEONE IS REAIDNG MY EMAILS OR NOT, PLEASE GIVE ME MY REFUND IT HAS BEEN MORE THAN TWO MONTHS SINCH I CANCELLED MY PLATINUM PLAN AND HAVE MADE MORE THAN 100 CALLS AND E-MAILS TO YOU GUYS FOR REFUND, EVERY TIME YOUR OPERATOR BLUFF AND BEHAVE RUDELY.
PLEASE STOP THIS HARASSMENT AND RETURN MY MONEY.

Regards,
Ritesh Kumar

From: Ritesh Kumar Sent: 02 November 2016 18:41 To: '[protected]@phci.org.in' ; 'CUSTOMER CARE' ; '[protected]@phci.org.in' Subject: RE: Cancel the Policy Please
How irresponsible revert it is.
You cut copy paste your revert every time and do not take any action. Can you please update me with a final date by which I will get my refund amount INR 10000.

Regards,
Ritesh Kumar

From: [protected]@phci.org [mailto:[protected]@phci.org] Sent: 02 November 2016 18:36 To: Ritesh Kumar Subject: RE: Cancel the Policy Please

Dear sir
Sorry for inconvenience caused. I understand your concern.
We have received your mail and are working on the issue and will be reverting back shortly .
For more details kindly contact to our customer care no[protected] or write us on [protected]@phci.org.in/[protected]@outlook.com
Regards,
PHCI TEAM
Preventive Healthcare India. 507, 5th floor, Vishal tower, District centre, Janak puri, New Delhi - 110058 INDIA

From: Ritesh Kumar [mailto:ritesh.[protected]@jetairways.com] Sent: Wednesday, November 02, 2016 3:38 PM To: CUSTOMER CARE; [protected]@phci.org.in; [protected]@phci.org.in Subject: FW: Cancel the Policy Please

Dear SOD,
Please update me with the status of Refund.
It has been more than 2 months since I am facing this harassment by your company after I purchased your platinum plan on 28th August and cancelled it on 02nd September.
Every time I call on your customer care, your executive says wait for 1 or 2 days, you write on emails that I will get refund in a week, but no action till date.
I still have not got the refund after 2 months of cancellation Please refund my INR 10000.00 ASAP, its high time now.
Regards,
Ritesh Kumar

From: Ritesh Kumar Sent: 25 October 2016 10:54 To: 'CUSTOMER CARE' Cc: '[protected]@phci.org.in' Subject: RE: Cancel the Policy Please
You guys always says I will get it in few days.
Hope It will be done by end of this month.
Can you please give me a date by which date I may expect my money.
Please Please Please refund ASAP. This is more than 2 months since you guys are troubling me.

Regards,
Ritesh Kumar

From: CUSTOMER CARE [mailto:[protected]@outlook.com] Sent: 25 October 2016 10:50 To: Ritesh Kumar Subject: Re: Cancel the Policy Please

Dear Sir,
We regret for the inconvenience caused to you. The amount will be refund by upcoming week.
Thanks & Regards
Team PHCI

From: Ritesh Kumar Sent: Monday, October 24, 2016 4:38:35 PM To: CUSTOMER CARE; [protected]@phci.org.in; [protected]@phci.org.in Subject: Re: Cancel the Policy Please

Will you GUYS Give me my money Back.. Another 10 days passed since you last said - it will be done next week. This is height o[censored]nprofessionalism and poor customer services. Give me my money ASAP.
Regards,
Ritesh Kumar

From: CUSTOMER CARE Sent: Saturday, October 15, 2:41 PM Subject: Re: Cancel the Policy Please To: Ritesh Kumar

Dear Sir, Your refund will done by upcoming week.
Regards Team PHCI

From: Ritesh Kumar Sent: Saturday, October 15, 2016 8:07:55 AM To: CUSTOMER CARE Subject: Re: Cancel the Policy Please Dear SOD, My number- [protected] / [protected] PLEASE UPDATE ME WITH THE STATUS OF MY REFUND. It has been more than 15 days I sent you all the coupon back and you sent me confirmation that you received them and I will get the refund in 7 to 15 days. Now Please, it's more than 15 days and I have not received any status update. GIVE ME MY MONEY BACK NOW..

Regards,
Ritesh Kumar

From: CUSTOMER CARE Sent: Thursday, September 29, 12:40 PM Subject: Status Updates of Your Consignment To: Ritesh Kumar

Dear Sir, we would like to inform you that we have received your packet dispatched by you. Your refund will be done within 7-15 working days. Thanks & Regards Team PHCI
From: CUSTOMER CARE Sent: Tuesday, September 27, 2016 1:18:12 PM To: Ritesh Kumar Subject: Re: Cancel the Policy Please Dear Sir,

We would like to inform you that kindly return the product given by PHCI at the address mentioned below: 507, Vishal Tower Janakpuri ( West) New Delhi- 110058 Thanks & Regards Team PHCI

From: Ritesh Kumar Sent: Tuesday, September 27, 2016 7:21:08 AM To: CUSTOMER CARE; [protected]@phci.org.in; [protected]@outlook.com; [protected]@phci.org.in Subject: RE: Cancel the Policy Please

Dear Team, If you may refer to the first e-mail (Trailing e-mail) I sent; you would have found my contact details. This shows the unprofessionalism.
I had already mentioned my contact details- Contact Numbers Registered - [protected] [protected] (Call on This Number Please) Till date I have made several calls to your helpline number i.e.[protected] and e-mails and the matter is still not addressed.

Regards, Ritesh Kumar

From: CUSTOMER CARE [mailto:[protected]@outlook.com] Sent: 27 September 2016 12:37 To: Ritesh Kumar Subject: Re: Cancel the Policy Please

Dear Sir, Kindly share your registered mobile number. Thanks & Regards Team PHCI

From: Ritesh Kumar Sent: Saturday, September 24, 2016 12:47:07 PM To: CUSTOMER CARE; [protected]@phci.org.in; [protected]@outlook.com; [protected]@phci.org.in Subject: Re: Cancel the Policy Please Dear Sandeep and Team, Please stop humiliating me again again. Whenever I call your customer care they say they will call me back in 1 hour and inform me about the status of my cancellation. Today also I called and talked to a girl manpreet (name may be wrong as I don't trust anything you guys say). She told me she will call me back in 30 minutes. I waited for entire day no one called me. GIVE ME MY MONEY BACK.

Regards, Ritesh Kumar

From: CUSTOMER CARE Sent: Saturday, September 24, 10:57 AM Subject: Re: Cancel the Policy Please To: Ritesh Kumar

Dear Sir, We regret for the inconvenience caused to you. Kindly call at our helpline number i.e.[protected] regarding your queries. Thanks & Regards Team PHCI

From: Ritesh Kumar Sent: Tuesday, September 20, 2016 8:42:28 AM To: [protected]@phci.org; [protected]@phci.org.in; [protected]@outlook.com; [protected]@phci.org.in Subject: RE: Cancel the Policy Please

Thank you Sandeep for Acknowledgement. At least I have a proof that you have received my e-mail otherwise your helpdesk said on 11th September that – Koi e-mail nahi aayi, I said I have sent twice, than they say - toh kya main jhuth bol rahi hu bola nahi aayi wait karo call aa jaegi paise mil jaenge 20 september tak baar baar phone karne se kuch nahi hoga and banged on the phone… and the call never came till date, it’s 20th September today. I have received the Vouchers on 11th September and again a false promise got exposed, the vouchers are for rupees 200 and 500 and valid till April 2017. The card is valid only in Delhi NCR. However, I was told at the time of purchase (by Nandini) that vouchers will be of no limit and will be valid for next 4 years and the Card I can use anywhere in India. This is height of false information and cheating and you must take action against those. When I call your helpdesk they behave and talk abruptly. When I said I need to talk to Nandini who duped me, One guy named Rishabh said – “sir uska target pura nahi hua wo chali gayi ab kuch nahi ho sakta”.
May I please know how many days it will take for cancellation of the Platinum Plan, that I purchased (rather I would say I got cheated) on 28th August and I requested to cancel the plan immediately after 02 days (on 01st September) after the wrong information given to me was exposed and rude behaviour by the telephone operator. Your Call center guys are from hell they do not have basic manner how to talk to customers after they gave you business at the time of selling they talk politely and after the product is sold they behave as if I have a done a mistake by calling them. Please cancel this platinum plan ASAP and return me my money. For return of money, if required my account details are- My HDFC Account number- [protected] Name – Ritesh Kumar IFSC code- HDFC0001203 Branch- Global Business Park, Gurgaon Amount – 10000/- Date of Payment- 28th August’16 through HSBC credit card. Date of Cancellation Request- 01st September 2016 / 10th Sep’16 – Through E-Mail and 11th Sep’16 through Telephonic conversation on customer care no[protected].

Regards,
Ritesh Kumar

From: [protected]@phci.org [mailto:[protected]@phci.org] Sent: 20 September 2016 13:40 To: Ritesh Kumar Subject: RE: Cancel the Policy Please Dear sir Sorry for inconvenience caused. I understand your concern. We have received your mail and are working on the issue and will be reverting back shortly . For more details kindly contact to our customer care no[protected] or write us on [protected]@phci.org.in/[protected]@outlook.com Regards, PHCI TEAM Preventive Healthcare India. 507, 5th floor, Vishal tower, District centre, Janak puri, New Delhi - 110058 INDIA

From: Ritesh Kumar [mailto:ritesh.[protected]@jetairways.com] Sent: Saturday, September 10, 2016 5:03 PM To: [protected]@phci.org.in; [protected]@phci.org.in; [protected]@phci.org.in Subject: Re: Cancel the Policy Please

Dear SOD, I had requested to cancel the policy. May I please know the status of the cancellation. I have not received that Kit as yet, it's been more than 15 days. Whenever I call I get false information, at the time of purchase I was told that reimbursement will happen in only 15 minutes even the bill is sent through whatsapp. Now I am being told it's not possible.
Please I request to cancel the policy. I am fed up with the poor after sales response and very very bad unprofessional behaviour of your staff. Please cancel the policy ASAP or else I will file an FIR i checked many consumer cases against you and poor feedback online. I am feeling being cheated. This is my second email to request cancellation please cancel the plan and return my money. Regards, Ritesh Kumar

From: Ritesh Kumar Sent: Thursday, September 1, 5:14 PM
Subject: Cancel the Policy Right Now To: [protected]@phci.org.in, [protected]@phci.org.in Dear Sandeep, My name is Ritesh Kumar. Contact Number [protected] / [protected] I had recently purchased your Platinum Plan and the documents / kit is not received. Issue – This morning I called on your contact number given on website to book heath check-up. Very rudely and in an insulting tone your telephone operator (girl) answered- call aa jaegi wait karo 05 baje tak and banged on the phone. I called again at 1645 to check the status, she again told very very bluntly and abruptly – aapko samajh me nahi aata bola na call aa ajegi wait karo 6 baje tak baar baar call mat karo, thank you.. and again banged on the phone on me. I feel so insulted and pity as if I have done mistake by purchasing this product. Please cancel the purchase and return my money. I do not want it now just because of your telephone operator who does not have common manner how to talk to the customer. Pathetic. Cancel it right now and don’t want to go ahead with this anymore. I never have talked to any customer care executive who talks in such a rude manner. Very very insulting and rude. One word - Badtameez.
Regards,
Ritesh Kumar

Hi Paridhi,

Thanks for sharing your review about PHCI. I am also getting calls from them, please let me know i have to go with this insurance or not.

Thanks,
Tanu

I have paid 8000 to them after getting calls from them, since then no response and phone is also switched off.

Its a fraud.. don't fall in they trap.

I think there is a big scam being operating through PHGI, they tell lucrative plans to cover whole family in 8000 to 10000 rs and give coverage 2 or 3 times coverage just to get the amount and after then no response.

Fraud Company & Customer Care & Senior representative are doing misguide to the customer about product.

so this request to all the customer don't purchase the product.

PHCI and Wellness Mitra both look to be the same site operating with different name, their interface is exactly same and the layout and the products listed also are exactly same and in same order.
Wellness Mitra is proven fraud company as you would not be able to get any reimbursement or any facility promised by them, so in case you are opting for PHCI you are asking for trouble as well as both look to be the same one.
So please stay away from these day light robbers who are operating because they know in India there aren't any laws or any consumer protection, they can very easily make good money by fake promises and then shut it down and run away.
PLEASE STAY AWAY.

Hi friends,
I Just received a call from [protected] and they force me for buy this plan.
and i also like frowd and so i ask fro his mobile no his mobile no is [protected] and har name is kavita sharma.
for some time later i call and mobile no is busy every time.

I Thin our government need to ban this type of companys

Dear All,

In case you are facing any issue regarding our services or cancellation of the package, please call us at [protected] or write us at [protected]@phci.org.in.

Thanks and regards,
Team PHCI.

i also purchased the platinum plan for Rs.10000 from PHCI, i receive blood pressure machine, sugar check machine and one massager (after long followups over phone), but when i send the first voucher to then for reimbursement they took 1 month but still not get my reimbursement, they always reply on mail that reimbursement start on Monday onward but nothing happens.
it is totally fraud company they don't provide any insurance and it is not register with IRDA also (it is clearly mentioned on there site), each and every information on there site is wrong (email, contact no).
please be aware from this PHCI, it is my big mistake to believe on there ph call and purchased there useless plan.

Hi, my name is Vinay and I purchased the same package from this fraud PHCI company 5-6 days back and the executive name was Rajbir Pandey. He told me that I will get cashless treatments, even maternity expenses for my wife. When I received the package, it doesn't have any cashless cards for treatments. Even for the shopping vouchers Rajbir told me that these shopping vouchers will be applicable on Patanjali stores, Big Bazaar and Reliance store as well. But all said no to these fraud vouchers.

Some key points to prove that they are fraud-
1/ They will not give you any points in written.
2/ The products on their site are not clickable, you can buy (I am not sure if you buy and you will get the product), only sending them the email that you want the product
3/ The customer care or the executive will never pick your phone after you make the payment
4/ They give you an email id for support that start like [protected]@phci.org.in. When you email on it, it will always bounce back. This is not a valid email id
5/ When you tell them you have read many bad reviews about them, they will simply say that these reviews are not written by their customers but by the other competitors who are jealous of them. This is the biggest lol.
6/ When asked for written details, they say they will provide it on email.
7/ They say they will provide cards with embossed name of registered members, but this is not the case, you will only get ordinary cards, mentioning only the pathological test discounts, no cashless benefits etc.

Please help me to get my money back, they are just the fraud.

I am the customer not their competitor, and I have the proof of the order as well, see attached.

Thanks,
Vinay

i am using a phci plan, its a very beneficial plan as if i have taken rembusmnet 5 times and it was on time that my bill was rembused with in 24 hour.

Hi,

I have also purchased the silver plan and then I received the card, vouchers and also blood pressure machine. With that I got gift voucher and to avail that I have to pay 3000. That I also paid but i didn't get any product and they were buying time. Then I had cancelled and told them to deposit the money. But they didn't do. I had put one medical bill but still I have not received any amount in my account. I called them. One lady picked up but while listening the things she just put down the call. Friends this is very big mistake of mine. Please do not buy anything from this site and avoid the call also.

This company is fraud and there are multiple complains filed online but still none of the complained been register no no one is cared about it. This is the reason these people get opportunities to do fraud because our law system is so weak.

Dear sir/ mam,

please canceled my policy as soon as possible... because you do many commitment .. as well as your customer care team do not speak in proper way ... I call at starting your representative NANDNI Mam said many things. she also said that sir we did not pay of Bed Charges.. and we pay all the bills of yours... we do confirm on your help line ph. no[protected] .. all are said same thing but now they denied ... said we did not pay any thing after 1 month they said this...
they also said that my wife maternity also covered but now i submit bills the said nothing will covered... in this.
and also said that you also do cashless treatment using our card but nothing will happened...

now i wants to cancel my policy and i want refund of my policy amount with bank charges which bank charge on EMI...

You do all the fake commitment..and your staff speak badly...

I request you to please cancel the policy my contact number is - [protected] ( Narendra Kumar)

I also got a call today from PREVENTIVE HEALTH CARE INDIA. They said all impossible impractical OPD health care plan to sell me their Rs 10000.00 INR PHCI PLATINUM PLAN. I just find some confusion and tried to searched over their on internet about them. I found there are too many complaints against them on verious online forums. They have cheeted with too many people. I wonder why not any one of them have complaint aginst them for fraud business activity. Here are their details.
Calling phone:[protected]. Their website: www.phci.org.in ( http://www.phci.org.in/ ).
ADDRESS: 507, 5th Floor, Vishal Tower, Janakpuri West, New Delhi. Phone No. :[protected]
Email: [protected]@phci.org.in and [protected]@phci.org.in

When I call back to their number after some time they never receive my call. So its a clear case of fraud company in India, They must pe punished or stop their fraud business.

Payment Gateway Link: https://www.tpsl-india.in/PaymentGateway/txnreq.pg?id=[protected]e00-4ef2-bfc8-b...⇄

Please put it on Face book and whats up so that it would reach to all groups.

hgg

I also had same case, purchased policy on 28th Sep16 and canceled on same day after checking reviews of this company...I followed-up daily with these stupid peoples, every time they said your cheque is ready and sending this Saturday, but when I ask for courier details they make excuses... some time cheque was pending for signatory or courier boy not come today, your cheque returned back, wrong courier detail, not picking calls, putting calls on hold and cut thereafter etc.

And finally on 18th January some unbelievable thing happened ... I received cheque of 10, 000... finally Bad debts recovered...
start continuous followups... hope you will get your money back.

Dear Sir,

Wellness Greetings!!
Sorry for the inconvenience caused to you.

We are in receipt of your complaints and it has been forwarded to the concerned team.
Our concerned team will check and will do the needful.

Should you have any query or for further assistance please write to us at [protected]@phci.org.in or call us on[protected]
Assuring you always the best of our services.

Yours sincerely,
TEAM P.H.C.I

POOR SERVICE, POOR MANAGEMENT, POOR STAFF, POOR KNOWLEDGE, POOR COORDINATION, POOR PRODUCTS...in short Company is Fraud...

Its been more than three months i am still waiting to get the delivered my package items at home, following up with them everyday almost & everyday they have excuses & now from last week on wards their contact number is INVALID... WTF...

can't explain how much i am frustrated... they took INR 10, 000 on name of health package. Now nothing is there...
they even gave stress instead of better health.

I took the package on my Dad's name "Bhagwan Singh Yadav", he is a diabetic patient... i thought it will help him & but got nothing.