Preventive Health Care India — Preventive health care platinum plan - need refund

Address:110058
Website:phci.org.in

I got a call from preventive healthcare india company sales representative ms nandini sharma on 2nd nov, 2016 regarding preventive health care platinum plan - some kind of health plan under which they will issue some vouchers and an exercise cycle for which she has also send me the pics on what's up. The cost of this plan was told to me as rs 10000 (Ten thousand) when i said i am not interested she told we have another offer to convert this amount into emis of rs 2000 for five months and she also mentioned that the if i am not satisfied with the package or find any issues all my amount (Rs 10000) will get refunded. The refund of policy is valid for approx 3 months. So finally i agreed and payed rs 10000 (Ten thousand) using my credit card transaction on there website.
She told i will get the kit with in 4 or 5 (Four or five) working days.

Its been 25th nov, 2016 i haven't received any kit or exercise cycle from them.
I have been constantly trying to contact there customer care[protected] &[protected] &[protected] and drop 5 emails as well to ([protected]@outlook.com, [protected]@phci.org.in, [protected]@phci.org.in) but got only one response retention team will call in next 48 hours. Even 48 hours have passed i have not received any call from the retention team nor any kit from them.
When i call there customer care[protected] &[protected] &[protected] some pooja or amanpreet picks the phone and they don't talk to the customer properly, i have constantly asking them to cancel my kit and send me the refund back they will just say wait for 48 hrs or wait till evening you will get a call back and call does not comes back ever.
Please look into the matter and take some action against them so that i can get my refund back.

Thanks
Ashish
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