Printvenue — diary order placed is not taken for consideration

Address:

560035

Order No:[protected]
1. Feb-01-2019 : Ordered Diary-Tricolor
2. Feb-07-2019 : Since Diary is not delivered on Feb-07-2019 as committed raised complaint at Printvenue customer care twice - though they are not providing any complaint number
3. Feb-08-2019 : Got a call from Printvenue Customer care executive on Feb-08-2019 requesting to move on to Tricolor instead of Tricolor as they have issue with Vendor. I've accepted the same as it happens once in a while but intimating me at the final moment (was expecting delivery on Feb[protected] and after raising two complaints is very bad.
4. Feb-14-2019 : Raised complaint again to Printvenue support team as there was no update on my Diary which was committed to be delivered quick if I change to limegreen.
5. Feb-15-2019 : Got a call from Printvenue Customer care to go for an alternative or to cancel the order -- Me not interested on either selecting an alternative or cancelling my order. I would like to have my Diary either Tricolor or Limegreen to be delivered.