Printvenue — order no :[protected] cheating customers

With utter disgust, i have to write this mail to the most trusted customised gift centre.. Since the receiver received the order today, i was ashamed that i ordered it from print venue. The customised photo was not there in the photo frame which was the most disgusting part. Moreover when i called the customer care executives, they were not even educated enough to understand my concern. Secondly they started mentioning that the photo is not supposed to be printed. Now my concern is when i am customizing it from print venue, obviously i need the photo in the frame, otherwise i can just order it from a random site. Moreover i was asked to upload the photo during placing the order. And was clearly mentioned that changes cannot be made. Check out the screenshots.
And the frame received doesn't have a place to insert the same..in either case, i want to return the product since it is of no use and was the site totally misguided me and harassed me.

Had a conversation with some uneducated floor supervisor, vivek kumar who wasn't educated enough to even talk to customers. And if you are not educated enough then it is also clearly mentioned in the site that customer have to upload a high quality photo which needs to be engraved. Check screenshots which i have highlighted if you are not well educated and less fluent in english. And if you are not a fraud company named printvenue why dont you have the guts to call your customers?