Printvenue — order not received from 20 days

Address:	UPES, Kandoli Campus, Girls Hostel, Dehradun, Uttarakhand, 248001
Website:	printvenue.com

Order no.[protected]
date of order- 17.04.2019
PRODUCT DETAILS
Photo Frame Wooden Plaque - Vertical
Quantity : 1
Rs. 399.00

Collage - Horizontal
Quantity : 1
Rs. 199.00
Shipping charges- Rs. 145
total - Rs.723
Status- Paid
Order not received yet from the past 20 days even after endless phone calls and no satisfactory answer given by the customer care. they only say they have shipped it and i will receive the order.