Priority International Holidays — Fraud by pih and retention of rs. 2, 45, 000 for services.

Address:

Mumbai City, Maharashtra

On 24th Feb 2015 i was contacted by a person in Oberoi Mall, Goregaon East, Mumbai, with an offer of a scheme for holidaying in India and abroad by their company. Accordingly we consented to his proposal as it seemed very lucrative and gave my contact details for further interaction. The next day, 25th Feb 2025, i received a phone call to visit a hotel in Andheri West for further details. Hence on 26th Feb 2015 i visited this hotel and amongst several other visitors we were persuaded by Mr. Saddam and often for clarifications by Mr. Bharat Singh, floor manager, to sign an agreement listing host of facilities to be provided by PRIORITY INTERNATIONAL HOLIDAYS if membership is taken. Considering the best option for 30 years membership we consented to the agreement with PIH and paid a sum of Rs. 2, 30, 000 by my Visa Credit Card and Rs. 15, 000 by my ICICI Debit card a total of Rs 2, 45, 000. Signed a contract stating the list of facilities to be provided for a duration of 30 years. After joining as member i was promised the following: a) gold coins within few days. b) monthly coupons to avail discounts in restaurants like KFC, Fasos, and also Power House Gym free membership, etc. c) One way fair in India for visiting destination of your choice from mumbai. d) 3 to 5 start hotel accomodation with breakfast and airport transfer facilities. e) Marriage/Birthday parties and other get togethers can be arranged in 3 to 5 start hotels. and many more such services which i never received apart from coupons for the Power House Gym. In mid-april we proposed to visit Kamshmir and accordingly sent an email to designated email address however no response received even after repeated emails and phone calls. This includes 3 trips to their customer care office in Andheri west, veera desai road, janki centre, 7th floor. After repeated pleading with Mr Arun Singh (Customer care in charge) to respond to our request. However, no response received as yet. It has now been more than three months and the situation is still the same. I was deeply frustrated as it was my hard earned money which i paid from my Provident Fund and am no longer looking to have their membership. Hence i again visited their office today and noticed that the Customer Care office has shifted without any knowledge of the neighboring offices. I am now convinced that this is a fraudulent company and appeal to the consumer court authority to enable us to get refund of Rs 2, 45, 000 at the earliest.