[Resolved]  Samsung Split A. C. — Forgery is done to us by Sai Traders Karol Bagh, Delhi, - 110005) in the purchasing of samsung Split A.C

Address:	Faribabad, Central Delhi, Delhi
Website:	-

Subject: Forgery is done to us by Sai Traders (53/18,Shop No-2, Ramjas Rd,New Desh Bandhu Gupta Rd, Karol Bagh, Delhi, - 110005) in the purchasing of Samsung Split A.C.


This is to inform you that we purchased a 1.5 ton split A.C model - AS184BBJNSTL , serial no. SW 15TPPJC200074P .on 23/01/2013 from SAI TRADERS (53/18 shop no.2 ramjas road karol bagh New Delhi con no. [protected]) , to be installed in our under construction house in Faridabad Haryana .

When the Split A.C. was opened to be installed by a Samsung service technician we were told that the A.C is second hand instead of Seconds product and that it does not have its complete fitting more over it is scratched and cracked. Technician of Samsung India Electronics Pvt. Ltd.had denied to be installed that Split A.C. because of disfigured (cracked ) of Split A.C & its does have its complete fittings.

On contacting the dealer he completely denied to take it change it or refund our money back .On contacting customer care we were told to contact sai traders again for twice and in case of a negative response, to forward this dispute with PHOTOGRAPH AND BILL COPY to Samsung "" CEO’s Office Samsung India Electronics Pvt. Ltd. "" but till now we have not received any response from them.

THIS IS A KIND OF ILLEGAL, IRRESPONSIBLE AND INTOLERABLE BEHAVIOR BY SAI TRADERS as well as Samsung India Electronics Pvt. Ltd.

Please find the attached photos for your reference.

Thanking you

Mrs. Mridula Sharma
[protected]

Faridabad- Haryana.