[Resolved]  Projekt Perfumery India — refund not received

Website:perfumery.co.in

Order no[protected]

I ordered the product on 3 october 2018 and paid the amount in full. On 4th october i messaged to check the status and was told that the product is not in stock.

This was shocking since i was not informed at the time of placing the order else would not have done so (Was for a special occasion). I asked them for a refund to which they immediately agreed on chat (On 4th october 2018). Screenshot of chat and order confirmation mail attached below.

It has been more than 45 days since then, i have sent numerous mails, chat messages and spoken to 5 different executives. Have not got a response to a single mail or message. Since the past 5-6 days, even the customer care number is not being answered.

This is highly disappointing and frustrating. Only false claims on the websites and by executives.

Please process the refund immediately. Thank you.
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Jan 15, 2019
Complaint marked as Resolved 
No effort from the company despite all the complaints and follow up. After following up for further few weeks, one of the executives finally understood the situation and agreed to refund. It is clearly a harassment policy of the company. Not to be ever trusted again.
Projekt Perfumery India customer support has been notified about the posted complaint.
Nov 22, 2018
Updated by pushkar_4
Intentions of Perfumery and Mohit Khatri including other founders is very clear - To cheat people. After numerous unanswered calls, messages and mails, wherein it is clearly mentioned that now I want a refund. Same has also been agreed by the customer care on chat, they deliver the product today. I do not want it now. I want my money back. Please see your mails. I am also filing a complain with consumer forum - also shared on their mail
Complaint comments 

Comments

########### BUYERS BEWARE ###############

This fake guy Mohit is cheating customers with his fake perfumes and website. He should be put in JAIL. I'm making a case against him and will soon serve him a legal notice.

He's only selling the original perfumes from his store and to other perfume retailers. But online, he's selling one batch of perfumes in diluted form and other batches mixed with artificial oils or ITTAR. This can lead to very bad health effects on skin and lungs!
Last but not the least, he will always ship your order without some item or the other. Then he keeps ignoring your calls and whatsapp msgs for months until you give up calling altogether!

MC, I will get you arrested soon. BKL Mohit, it's time we close your shady operations.

########### BUYERS BEWARE ###############

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    Projekt Perfumery India Phone
    +91 90 9988 1082
    +91 84 8889 9048
    Projekt Perfumery India Address
    Shyamal Cross Road, Ahmedabad, Gujarat, India - 380051
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