Prometric — NBDE part 2 testing issue

To whom it may concern,

My name is Nidhi Radadia and I gave my NBDE part 2 exam on 3/26/21 and 3/27/21 in Sioux Falls, SD. I am writing this email to request permission to re-test or be given a refund for the exam due to technical issues I encountered. During my exam, the computer was freezing between questions and I lost crucial time to answer questions appropriately. I raised the concern during my exam to the proctor but they were not able to do anything. The problem caused me to lose concentration, become anxious, which in turn negatively affected my ability to answer questions to the best of my knowledge. Sadly, I failed the exam by just 1 point, with the score of 74, and 75 being the passing mark. This has major implications on my ability to apply and be accepted into a dental school. This also has implications financially since I cannot afford to pay for the exam again. It is a matter of my career that I have worked very hard for, so I am humbly requesting if you can please review and investigate this matter. I missed passing the test by just one point due to what happened during my testing. Due to this, I request permission to re-test or be provided with a refund.

I look forward to your response.

Thank you,

Dr. Nidhi Radadia, BDS
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