Prometric — No assistance is provided by customer service team on issue which is super urgent with regards to cancellation of exam

Prometric customer service team did not responded to my issue with appropriate solution with regards to exam cancellation. Urgent assistance required with this regards as I have my exam scheduled in few days. Call was hang up for 2 hours and no solution was provided.
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    +91 124 451 7201
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    2nd Floor, DLF Infinity Tower - A, Sector-25, Phase 2, DLF City, Gurgaon, Haryana, India - 122002
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