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Prometric — Not allowing me to appear in exam ,kindly refund or readjust my exam fees

I had booked my DHA exam on prometric for 19 jan 2022 was not allowed to give my exam and appear in it by prometric local authorities citing not carrying passport in original at the exam centre
I was carrying my other government IDs and even photocopy of my passport but they did allow me
I was never communicated from prometric that I have to carry passport in original at the time of exam, two emails came from prometric after my exam booking but none of these had communicated that I need to carry the passport in original
I went through mental harassment at the exam centre as local authorities were not listening and I was told to talk to customer care or the security guard
I was not even allowed to go inside
I was showing my passport photocopy but they were not ready to listen
Hereby requesting you to take strict action against prometric and kindly refund my US $280 or readjust with exam fees for future
I am a respected doctor and such behaviour is not tolerable
Kindly take strict action against prometric
Prometric is known for its mismanagement and also unethically charging people and creating issues in not letting the person appear or some technical issues come
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    +91 124 451 7201
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    2nd Floor, DLF Infinity Tower - A, Sector-25, Phase 2, DLF City, Gurgaon, Haryana, India - 122002
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