Provident Fund Office, Bangalore, Karnataka — Delayed baggage and no compensation

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	KLM airlines

I'm highly disappointed with the KLM services towards their business class passengers.
My wife and I was travelling from Delhi to Paris via Amsterdam on 20th Dec, 2016 through flight AF225 seat no - 6F, 6E .

We reached Paris and then we had a connecting flight [AF1240] Paris - Amsterdam.

Unfortunately, Airfrance was not able to manage our luggage timely. However, it was delivered through next flight KL1224, which eventually kept us waiting for more than four hours at the airport.

Also, I would like to mention that the Airfrance[AF] staff at airport was non cooperative. We were not properly guided with the procedure to get our delayed luggage.

This incident ultimately made us suffer a lot not just mentally but physically as well. As we were further time bound to join our travel group and this delay caused us to miss our bus.

We had to travel through taxi on our own in order to catch with our travel group and managing both the things in one go became a tough task for us.

We were actually into a big mess which let to mental harassment that too at a start of our journey.

Unfortunately, this was not the end of our woes. We had even booked our return tickets through KLM, a sister concern Airfrance for 2nd Jan, 2017.

We boarded our flight KL1230 from CDG to AMS, which was delayed by 60 minutes . As we again had a connecting flight KL0871 from AMS-DEL and because our flight was already delayed from Paris hence we had to madly rush in the airport to catch our connecting flight KL0871.

Despite being a business class passenger we weren't extended the best of the services. It was a sheer poor management by the KLM staff.

Anyhow, luckily we boarded our flight but we were counted as the last boarders in the flight. Finally we landed in Delhi on 3rd Jan, 2017.

But again we faced the same problem, our luggage was not handed over to us at Delhi airport.

This is really not expected from KLM Airlines as the same blunder of delayed luggage was repeated twice.

Now after speaking with the KLM ground staff member [Mr. Chandan] who assured us that we will positively receive our luggage next day was again a false commitment.

However, we were continuously trying to get in touch with Mr. Chandan but he did not entertain any of our calls.

Fortunately once we were connected with the customer care executive on the toll free number but they were unable to provide us with any dispatch details of our luggage.

Also, while filing the PIR we were not given the file reference number. The incomplete information again made us helpless to check on our luggage tracing details on the online tracing portal.

Sadly, neither the KLM call service nor the email services catered us with any of our queries and request of baggage tracing details.

By this time we were completely mentally harassed as all the essential things were lying there in our baggage.

My wife and I had to attend a very special wedding in Agra but we were unable to manage our programme all because of the inefficient Airfrance services.

Although we made repeated attempts through phone calls, emails and even through social media to get connected but somehow the response was of no help to us!

Finally we received our luggage after 3 long days out of which one was opened and goods were missing and still one bag is missing that holds our expensive valuables.

Below enclosed are the complete details of missing baggage.

We are really sorry to say that the inconvenience caused has made us suffer mentally and physically! As we both needed to attend a function but we had to take a call and only my wife could attend the function. For all the mess created by this airlines I was busy collecting the baggage in Delhi and hence couldn't attend the function.

We even suffered losses on the hotel and taxi bookings. Also, we had to shop again in emergency for the upcoming event and as the time period was less we were not left with many options hence had to pick up things which were readily available and at exhorbitant prices.

This whole scenario did put us in an awkward situation which even impacted our sweet relations with our relatives.

I have failed to understand that how can such a big airline company can be so negligent towards their sky priority passengers.

This careless attitude has severely caused us financially, physically and mentally.

Keeping in best of your knowledge, we are holding all the documents and call recordings even the false commitments in reference to the customer service.

Hence, We are looking forward for an appropriate compensation from the KLM airlines for all the mental and physical trauma we've suffered. We will be taking all the necessary steps to escalate this issue to the next level.