[Resolved]  Provogue India — Online shopping fraud

Address:Mumbai City, Maharashtra
Website:provogue.com

Hi,

I got a promotional offer on my ICICI bank account for prologue free accessories and I had to only pay for shipping charges of the product. So, I had ordered for a product and paid the shipping charges amount as 399.0 INR through my debit card. After successful payment, I got an acknowledgement for order receiving date and they had mentioned the 28 working days after successful payment. I had ordered it on 10th April 2016 and today is 8th May 2016. Today I had checked the status of the product and I found it "In processes" state and when I clicked on the bottom link to check the courier service information then it show there is no update for courier still today.

So, finally I'm going to drop you an email regarding this online fraud. Please look into this matter and help me to come out from this situation. If they are not ready to deliver the product then I need my money back and I also would like to file a complaint against my ICICI bank as well for allowing such fake offers under their roof. I'm also going to attach some snapshots for more detailed information. Please check it.
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Dec 8, 2017
Complaint marked as Resolved 
Dear support team, Thanks for your support, after your valuable support I got my bag from Provogue India. I could not receive it without your support. Thank you so much.
Provogue India customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a39kd1) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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    105/106, Provogue House, 1st Floor, Andheri (W), Mumbai, Maharashtra, India - 400053
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