Provogue India — Provogue spacy unisex backpack with raincover & reflective strip 35L backpack

Dear concern,
I have purchased a Provogue spacy unisex backpack with raincover & refective strip 35 L backpack from flipkart.

It was delivered me on 08.03.2021. Within 5 months of delivery it has got damaged severely (picture attached). I have used this only few days as lockdown was going in West Bengal for more than 2 months and I was working from my home. Thus the backpack was used for very little time, specifically it was used for only a month or less.

As a loyal customer of Provogue, it is not at all expected from you. I am requesting you to exchange this backpack with a new one of all same features.

I have raised comlaints through email to your customer care email id on 25.08.21, 16.09.21 & 06.10.21. but have not listen a word from you.