Provogue India — received defective product

Hi team,

I got a product from provogue on nov 11, but it was defective product it was not functioning so i raised complaint on nov 12 to provogue customer support, but they were not responding properly, its been already more than 15 days completed but still now i didn't received any update from them, please look into this issue and resolve asap.

Product name: provogue brown men's watch
Cost: 399
Order id:[protected]

Thank you