Pubg — bought uc pass twice.money deducted twice but didnt receive uc

Address:782402

Sir,
Yesterday[protected] i tried to buy uc from pub g via
1) tencent gaming -799.00
2) google play -799.
Both times the money was deducted but no uc was credited.
Both transactions were done by yes bank internet banking. Sir i want refund for the same amount.
Pls help. Yesterday i sent one mail to pub g but no response. Any help will be highly appreciated.
Regards, pankaj
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Jan 21, 2019
Updated by Kharkhuwa
Screen shots updates

Jan 21, 2019
Updated by Kharkhuwa
My user name on PUB G is PSYCHO joker
Complaint comments 

Comments

Hello, I tried to purchase Elite pass in Pubg, but the money was deducted and i did'nt get the Elite pass I even sent mail to them and told what happened they asked for the screenshots i sent it still they are'nt giving any kind of satisfying response i just the refund or the purchsed Elite Royalpass.

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