Pubg Mobile — account debited but not received uc

Address:

155 L.K MOITRA ROAD, Nadia, West Bengal, 741404

I purched 60 uc cash with 79 rupees in pubg mobile through my sbi account.
The amount was debited from my bank but uc was not received by me.
I was unable to receive any reply from pubg mobile support.
Please look into the matter asap either we will get the money or uc in the game.
The transaction reference id is igagowilli5.