Puma — company is not replacing the defective item

Address:

Gurgaon, Haryana, 121001

I bought a track suit (Rs. 3999) last month. It got some defects and i went to store yesterday to exchange it. Immediately it was replaced by the store manage and i bought an another article after topping up 1000 rs more.

This morning when i wore it, it developed some holes while adjusting from the back side because of its poor quality. Immediately i called to store person and informed about the defect. Then i took it to store in the evening. Store manger denied to exchange it and said the holes developed because it got burnt from multiple places. I was wondering how it could be possible because i did not come in contact of any fire. Now the store manger behaved very rudely and unnecessarily shouting in front of another customers which is highly unprofessional. I left the store immediately and decided to take it officially.

Also, i let you know we (My wife and i) have been big fan of puma and we believed it values its customer. However, i have been highly disenchanted in quality and services of puma and shall avoid any future purchases from here.

Attaching herewith the pic of the defected article and anticipate a fair justice to my problem

I am looking forward to hearing from you soon.