Puma — puma shoes - quality issue in less than 20 times usage

Address:

Gurgaon, Haryana, 122001

Dear Team,

Greetings of the day !

I undersign bought Puma Shoes article code 366955 01 size 8UK Style Electron in Black Color from Gurgaon Central Store which is located on MG Road, Gurgaon in month of October .Invoice Dated 13 oct 2018 .

Central Invoice details TR No 57735

As others i work in corporate firm and wore sports shoes on weekends being casuals days . Which means around 15 weeks passed and have not wore these shoes more than 20 times . No Sports activity carried on . only in office campus or locally wored .

I am surprised to see that Puma Branded manufactured product is of such low quality and could not sustained for even 3 months properly . Wherein all sports products go under heavy test and quality checks by various internal and external company teams .

I am attaching few picks of the shoes which is not event washed once in entire purchased period. Had went to central today and they are saying they cant nothing, only they can send this to puma for repair or can wait for Puma head office update.

There are two conditions
1. if you repair the shoes what is a guarantee it wont torned off from other side ????
2. if you replace this with new one .new one will sustain and will be of good quality ???

I am confused between these two as being wearing other brand shoes from long time and had never faced this issue.

As sports shoes are wored by sports man, athletes and being used by every other human being for sports activity .So companies are aware of their usability so they make and do quality check accordingly.

I am relaying on you to do the justice and update central store team for next steps asap.

Have tried both toll free and mobile no before writing this email but there was no luck connecting thru .. .

Thanks and Regards,
Gaurav Khanna
M:[protected] / [protected]