Puma — reduced discount in replacement 40% instead of 50%

Address:

110063

Hello,

I bought a running shoe on[protected] receipt no. 26956 ENZO STRAP MESH Shoe color black article no. 19048101 size 7 from Paschim Vihar New Delhi PUMA OUTLET. And that shoe was very tight from the toe and was causing bruises and corn in my foot after looking at that store manager took images of my foot and sent shoe for the claim And the claim was accepted, claim form no. 370.

When I bought the shoe there was scheme if you buy a shoe with an additional T-shirt you get a 50% discount so I availed the scheme at that time. Now when I selected a shoe for replacement store manager says I will get a 40% discount and I will have to pay the difference, which is not justified.

My question is when I did my first purchase I paid extra for a t-shirt to avail 50% discount now in replacement I should get same offer whereas store manager is refusing to give replacement at the same price or if I select higher price shoe according to him I get 40% discount but in actual it should be 50% discount.

Kindly look into the matter.