[Resolved]  Puma — Refund amount not credited even after multiple follow-ups

I purchased a shoe online fr puma India site and it got delivered. Fitting was not perfect for my running so I returned back the next day itself. This happened on Aug 20, After that u received redeem link to get my money but it got expired then another link generated and that too got expired. After a week I didn't get any mails/messages for my refund amount so I contacted them and mailed them. The customer agent told you will get the link after 48 hours but it has been 2 months and I have spoke to 20 different customer agents and all said the same think "you will get the redeem link this time sir definitely in 48hours". Still I didn't get any mails regarding that. And my money 2999/- is still with Puma India. I never faced this kind of issue in online shopping.