Punbus — misbehaviour with passengers and not allowing passengers to sit

Conductor and bus driver of bus no. Pb 10 gx 6854 from chandigarh to shimla are misbehaving with passengers and not allowing passengers to sit enroute even till solan. It seems as if it is their private carrier and not the government one spoling the name of punjab government. Kindly provide adequate public relations savings to them and take appropriate actions against them, so that passengers donot suffer and in future they donot do such conduct of misbehaviour.