Punbus / Punjab Roadways — Denial of digilocker verified aadhaar card as a proof of residence

I am traveling from ludhiana to chandigarh in the Punjab roadways bus. On presenting the digilocker verified adhaar card in the phone, the conductor refused and I had to pay for the journey. Please clarify the role of digilocker verified adhaar card and if it is applicable, please reimburse my fare.
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    PunBus / Punjab Roadways Phone
    +91 11 4482 0000
    PunBus / Punjab Roadways Address
    Director State Transport, Jeevan Deep Building, 1st Floor, Sector 17, Chandigarh, Punjab, India - 160017
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