Punbus / Punjab Roadways — luggage

Y'day i travelled through punbus volvo from delhi isbt at 11.30 to jalandhar. I was carrying a carton with me with bill, just a small kids scooter for my son. The conductor said it will be chargeable to carry tht carton with me which was approx 20kg. But he was not able to show me any written rule regarding the same. When i called on the nos. mentioned on bus for contact that were found switched off. I was charged Rs. 433 for that.
Am a frequent traveller in bus, but i never seen them charging any NRI who comes with no. of big big suitcares and cartons, LED cartons and other stuffs. Why there is a difference between these two cases. Are NRI "damaads" of govt and common man is culprit who gives lacs of taxes.
If the rule is for us then its also applicable on those people. Govt. Sees those cartons but is not aware where all eatables are charged more than MRP on all bus stands and railway stations. That loot is going on khullam khulla.
Bull ### on this rules and these rule makes if they are just aware of looting common man and filling their greedy pockets.
I need proper action to be taken against these discripencies and loot going on.
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    Director State Transport, Jeevan Deep Building, 1st Floor, Sector 17, Chandigarh, Punjab, India - 160017
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