Punbus / Punjab Roadways — refund of ticket number:[protected]

Mehak.preet

from New Delhi, Delhi

Address:	Amritsar, Punjab, 143001
Website:	www.punbusonline.com

Hi,

This is regarding refund of my trip with following details.
The trip was cancelled more than a month ago and refund has not been received yet. I have contacted pun bus support many times and they say it is in process, but refund is still not processed. I have even dropped a mail to their refund team, but have not got any response.

Below are details of ticket:

Travelyaari.com mticket no:[protected], pnr:[protected],
Delhi-amritsar, 26-apr-2018, 08:50 pm, seat:13, 14, punbus - amritsar depot 2, name: mehakpreet kaur
Contact: [protected]
Email: [protected]@gmail.com

Please process the request as soon as possible.

Regards
Mehak

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PunBus / Punjab Roadways customer support has been notified about the posted complaint.

May 23, 2018

Updated by Mehak.preet Hi,

I was contacted by some person that according to him was authority person from Punbus.
First of all he said that the amount cannot be refunded because transaction has been done using Netbanking and he needs credit card or debit card details along with expiry number for refund.

Although, suspicious, i shared debit card details with him as he seemed to be right person as he knows the exact amount to be refunded.
Then he said ma'am you need to download the app for this process, which i clearly denied that i will not download any app.

After that, he shooted an OTP and asked me to share OTP number. I denied that i am not going to share OTP number for IVR/transaction. He said that, "then its ok ma'am, your refund will not be done.". I said that i am going to right this on portal, he said, "ya go ahead.. you can write the whole conversation over portal".

Now, my concern is that, was he really genuine?
Moreover, how difficult is it to revert the money to your account when all other websites are successfully doing that.

Regards
Mehak