[Resolved]  Punjab National Bank Housing Finance [Pnbhfl] — cheating and fraud

Address:A/9 ,502, Tejasvi apartment, Sai baba nagar, 401107

A couple of months ago i was been repeatedly hounded and lured into taking a bt offer on my existing lap loan with bandhan bank. Reluctantly i finally agreed in taking the offer as it was @10% by 20th dec 2019 n i was assured of a top up loan of more than 2 lacs by vinod rathod.

Hence i agreed upon choosing pnbhousingfinance & went ahead with the proceedings.

In the last week of nov 2019 i had handed vinod all the requested documents so that i could avail the bt offer before the 20th dec.

I got a call from sahil on the 10th dec for a credit review check. During which i was asked about 2 deferred payments in the month of feb n mar 2019 towards my current loan. I did explain to sahil that i had a payment problem due to my elder sisters death.in response he asked if i could provide the death certificate.
To which my clear n loud response was a straight no & i did not mind losing the bt offer but would not provide any such documents whatsoever for some personal reasons. Despite of my response my loan got sanctioned n i was provided with a sanction letter on one of the conditions to furnish the document.
This was the 1st instance where i felt cheated by the credit team.

Then the legal team requested a clarification on a query which was clearly & rightly a part of the original agreement between the builder n the 1st owner a copy which was already given during the loan application. Bhupender from money mantra was the only one who was really helpful n understanding.

Since the query was sent to my mail i made numerous calls day in day out proactively everyday sending multiple mails back n forth to rajesh pal, sachin rajpurkar n vinod rathod pleading that there was no such document to resolve the query.
It was a mental torture i went through as most of the times rajesh n vinod ignored my calls n when they answered i was tired of explaining to them over n over n over that no such document exist as i myself was a secretary of the society for 5 years during which there were several flat transactions done but i never came across any such query. They were of absolute no help at all. Finally i spoke to all the members of my society to understand this query but all gave me a standard response that everything is detailed in the 1st agreement. At last, on the 24th dec i asked sachin to revisit the agreement copy i gave during the application n the query was resolved.
This is the competence of the legal or the sales team who did not bother to peruse all my documents or give me a call to understand but raised a concern for something which was already given to waste my 16 days. It was the most harrowing n miserable experience i ever had with the customer service who do not value their customers at all. Even the customer service team who were looped in all my mails only sent me a prompt automated response but never bothered to call me once which is more upsetting.
I was finally relieved that the legal issue was resolved but to make my experience more horrible i got a mail asking for my sister's death certificate again.
Despite of repeatedly telling sachin that i had not accepted this condition n requesting him to retrieve the call evidence between the credit team n me, he kept on insisting that i submit the document n i am still stuck here till day wherein no one from the bank bothers to even check on my loan status but i have to keep calling n if sachin answers he only give false assurance n commitment that he will resolve my query by the end of the day. This has been the routine daily.
On 7th jan after a month finally i had decided i do not want to go through this mental harassment of feeling cheated anymore hence i requested to have my bt loan offer which was approved n sanctioned on the 10th dec cancelled.
Hence requested pnbhf refund of all the fees which were taken from my account by conning me
I can proudly say that i have applied for several other loans in my life time n i was never rejected a single one but pnbhf is the worst financial institution i have ever come across who treat their customers like beggars.
My entire stint of 13 years with tcs i have been working for customer service myself n i feel disgusted to say that all the pnbhf sales staff that i interacted with have been very frustrating.
If i had to go through such a horrific experience from the sales team i wonder how much more worse could it get once i avail the loan.
I did try escalating the concern umpteenth times n i am fed up as no one really cares for the customers here.

I have send them several mails requesting to refund my processing n legal fees but they only reply t g rough automated mails both the customer service team n the nodal officer team. All. Other mails are blocked.

This is a real scam they are running to cheat customers. Pls be aware

Hope no other potential customers have to gothrough this awful experience n i will never ever recommend this bank to anyone.
Was this information helpful?
No (0)
Yes (0)
Mar 13, 2020
Complaint marked as Resolved 
Punjab National Bank Housing Finance [PNBHFL] customer support has been notified about the posted complaint.
Verified Support
Feb 11, 2020
Punjab National Bank Housing Finance [PNBHFL] Customer Care's response
Dear Sir,

Thank you for writing to us.
We request you to provide your loan account number held with PNB Housing Finance Limited.We shall be glad to assist.

Thanks & Regards
Inbound Contact Centre
Toll Free[protected]
www.pnbhousing.com
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Punjab National Bank Housing Finance [PNBHFL]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    54%
    Complaints
    520
    Pending
    0
    Resolved
    276
    Punjab National Bank Housing Finance [PNBHFL] Phone
    +91 11 2335 7174
    1 800 120 8800
    Punjab National Bank Housing Finance [PNBHFL] Address
    9th Floor, Antriksh Bhawan, 22 Kasturba Gandhi Marg, New Delhi, Delhi, India - 110001
    View all Punjab National Bank Housing Finance [PNBHFL] contact information