[Resolved]  Punjab National Bank Housing Finance [Pnbhfl] — deduct processing fee 5900/- (loan not processed)

Website:pnbhfl

Loan id: nhl/blr1/0718/557241 mallaiah here

Pnb representative mr. Prince (Ph:[protected])
Approached us regarding loan and he has verified all documents and gave us false statement that loan will be 100% approved as there was no problem with documents and he took a cheque from us for loan processing amt, he said us that there will be no deduction if loan is disapproved he kept on telling us several times that the loan will be approved without any issue. We strictly said him that if amt will be deducted we will not provide the cheque but he gave us false statement. I said him not to present the cheque if in case loan not approved.

Now, 5900/- has been deducted...!!! I am looking for refund of my 5900/- money...!

As my house rent agreement was in my daughter name he suggested to create a new agreement and he himself took a new bond paper and created a new agreement in my name (Mallaiah) and also insisted us to tell pnb executives the same if any call for verification... Is this the way to cheat customers???

There is no written document given to me regarding disapproval of loan..

Literally he cheated us and also the pnbhfl""5-6 representatives of pnbhfl had visited my house for verification. After all this also mr. Prince said us there is no doubt regarding the loan approval.


Why the processing fee of 5900/- had been deducted when the loan is not approved?? What does it really mean??? To earn money this way by cheating people?? Isn't it?/ please stop cheating people like this when you cant approve the loan, its really waste of time!!!

This is the cheating that you are doing to earn money in the name of processing fee of loans though there is no approval of loan and also training your executives/representatives to give fake/false statements to customers saying that loan will be undoubtedly approved.

It is unfair and pathetic...!!!

Please i request you to refund my money 5900/- at the earliest as possible, i[censored] fail so, i would lodge a police complaint agianst the pnb representative mr. Prince and also on""pnbhfl""

Mr. Prince pnbhfl representative — ph:[protected]

Yours sincerely,

(Mallaiah m)
Email: [protected]@gmail.com
[protected]
Nhl/blr1/0718/557241
26/07/2018
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Sep 20, 2018
Complaint marked as Resolved 
Punjab National Bank Housing Finance [PNBHFL] customer support has been notified about the posted complaint.
Verified Support
Aug 20, 2018
Punjab National Bank Housing Finance [PNBHFL] Customer Care's response
Dear Sir,

We are in receipt of your query. We sincerely apologize for the inconvenience caused to you.
Our official will soon get in touch with you. You may also write to us with your concern and details at customer.[protected]@pnbhousing.com. We solicit your cooperation in the interim.

Regards,

Team PNB Housing
Complaint comments 

Comments

Sir, please refund my money.. as it is very important to us... Vr really working very hard to earn that much money... Please understand our problem... and refund our money... It will help us a lot... Please.

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    Punjab National Bank Housing Finance [PNBHFL] Phone
    +91 11 2335 7174
    1 800 120 8800
    Punjab National Bank Housing Finance [PNBHFL] Address
    9th Floor, Antriksh Bhawan, 22 Kasturba Gandhi Marg, New Delhi, Delhi, India - 110001
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