Punjab National Bank Housing Finance [Pnbhfl] — delay in getting foreclosure letter

Address:Coimbatore, Tamil Nadu, 641402

Good Day,

With reference to the subject, i have availed a home loan from your bank through Coimbatore, lakshmi Mills branch. I applied for a loan amount of Rs.23 lakhs and i was sanctioned Rs.21 lakhs. The executive Mr.Murukesh convinced me that the balance 2 lakhs will be sanctioned before you complete the building work. Also i was forced to take insurance of Rs.1.05 lakhs which was not at all informed until i sat to sign the docs. Finally i came to know that the balance amount of Rs.2 lakhs is a fake promise by the cheap executive and i moved on to complete the building work with my own source of funds.

Again when i contacted the executive of PNB Murukesh, he said the loan can be processed only after 6 months after releasing the final payment. I waited for the time to come and again when i contacted the executive to make sure that the top up loan can be availed after 6 months, he said it can not be done. Then i rushed to the branch and met the officer to get a clear picture on the same. She said the loan can be processed only after 1 year. Since i cannot wait for another 6 months, i applied with Baja Fin serv home loan and they sanctioned the loan amount which i requested with in a day.

Now again when i approached the bank for fore closure letter and LOD, they are charging me Rs.590 for Foreclosure letter and also Rs.590 for LOD. It was the executives responsibility to provide the photo copy of the docs i signed along with the MOD. he never bothered to attend my call nor respond to my query. Now when i approached the bank they are charging me Rs.590 for MOD copy. This is ridiculous.
Also she said it will take 15 days to provide a Foreclosure letter. I was surprised and asked why does it take such a long time??? She said i will receive a call from PNB Head office. When im no longer interested in continuing with this bank then what is the point of having a word with your HO Guys. I just dont want any more discussion.

I'm writing this mail to show my grievance. Hope you understand my situation and frustration and act accordingly to provide me the foreclosure letter at the earliest.
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    Punjab National Bank Housing Finance [PNBHFL] Phone
    +91 11 2335 7174
    1 800 120 8800
    Punjab National Bank Housing Finance [PNBHFL] Address
    9th Floor, Antriksh Bhawan, 22 Kasturba Gandhi Marg, New Delhi, Delhi, India - 110001
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