Punjab National Bank Housing Finance [Pnbhfl] — Delay in issuing foreclosure letter (loan number: HOU/PUN/1117/446505)

I have submitted request to get foreclosure letter in PNBFHL Chinchwad branch on 15th Feb 21. After this I have received call on 20th Feb 21 from PNBFHL customer care and they have taken my confirmation on loan closure. Also, customer care executive confirmed that I will get the letter in next two days i.e. by 23rd Feb 21. I have received email from PNBFHL for confirmation (snapshot attached). But unfortunately, I have not received foreclosure letter on email till today,

When I replied to the email received from customer care, new request has been generated and it will be addressed in another 3 days.

Pathetic part is, nobody receiving call at PNBHFL customer care. Everytime you will get message that all executives are busy.

Need foreclosure letter urgently.