[Resolved]  Punjab National Bank Housing Finance [Pnbhfl] — false agreement - transparency issue

Feb 10, 2018

Updated by AleemAhmad Here is my loan account number..HOU/LUC/1217/463035

Mar 01, 2018

Updated by AleemAhmad No one contacted upto now from Lucknow PNB branch. Now they are even not picking up phone. Worst services from PNB housing. There is no response from them even more than 20 communication. I keep on calling sending emails. A case registers when i send email but no response. I have to pay another EMI on 10th march. Not sure what is going to happen. Third class organization.

Mar 01, 2018

Updated by AleemAhmad Look at the one email chain here. I sent some more communications but no response. Looks like ppl don't care at all.

[protected] Forwarded message[protected]
From: Aleem Ahmad <[protected]@gmail.com>
Date: Thu, Mar 1, 2018 at 1:37 PM
Subject: Re: False Agreement - Transparency issue - URGENT!!!
To: lucknow <[protected]@pnbhousing.com>, Vivek.[protected]@pnbhfl.com
Cc: vivek.[protected]@pnbhfl.com, customer.[protected]@pnbhousing.com

Hello Team,

Any update on below.

Best Regards,

Aleem Ahmad
Application Architect - JD Edwards
IBM GBS - Pune

On Thu, Mar 1, 2018 at 12:51 AM, Aleem Ahmad <[protected]@gmail.com> wrote:
Do you have any update .its still not reflecting.
Can i get escalations matrix to boost process.

On Tue, Feb 13, 2018, 3:03 AM Aleem Ahmad <[protected]@gmail.com> wrote:
Team pls update on status.

On Feb 12, 2018 10:26 AM, "Aleem Ahmad" <[protected]@gmail.com> wrote:
Hi Team,

Any update on below.

Regards,
Aleem

On Feb 9, 2018 10:48 PM, "Aleem Ahmad" <[protected]@gmail.com> wrote:
Hello Team,

I have been reporting several times an issue related to loan part payment adjustment but it seems that the issue has never been addressed as agreed but was manipulated according the automated rules/instructions setup in system.

Here is my loan account number..HOU/LUC/1217/463035

Following were the agreement between myself and the sales person from PNB housing. I signed the agreement based on what I have been told but I am getting deferred statement put crossed by the customer care representative when called on toll free number for a detailed information on part payment done recently. Here is what was committed and what went wrong...

What was committed..

1. Rate of interest is 8.35% per annum for the tenure of 240 months.
2. Part payment can be done anytime and is fully free of any pre-payment charges.
3. Part payment should decrease tenure by default and its customer choice if he want to get his EMI reduced instead tenure.

What went wrong ..

1. Customer service informed that the part payment of Rs 50100 is adjusted and EMI is decreased to 20500 from 20621. Which is not expected.
2. Rate of interest is fixed for 13 months and then will increase to .25% more which is 8.60 % in total. It was never told to me even before agreement and not at the time of agreement.
3. Tenure should have been reduced but its not reflecting.

Please either help me to address the issue and adjust/modify part payment accordingly ie tenure should be reduced. Also EMI on 10th should be based on the adjusted principal with effected tenure.

or please let me know and send the documents required to do balance transfer to some other bank. Also what would be the clear process document needed from your side to help in balance transfer. Ie. any foreclosure statement or report needed?

Please consider this on high priority. Also let me know the escalation matrix to it to next level if it can't be done from your side. I would probably be escalating the matter on Grievance Registration & Information Database System (GRIDS) if I am not getting response on earliest. This is really DISAPPOINTING!!!.

Best Regards,

Aleem Ahmad
Application Architect - JD Edwards
IBM GBS - Pune