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[Resolved]  Punjab National Bank Housing Finance [Pnbhfl] — home loan rate of interest reduction

This mail is with reference to following loan account numbers:

1) hou/ban/1215/256683: current roi 9.65%
2) nhl/blri/0817/422474: current roi 9.75%

I was sanctioned housing loan april, 2016 through a bank dsa named puneeth. Later there was reduction of rate of interest in housing loan. My loan being loan under floating rate of interest, i did not receive a call or intimation of loan rate reduction from bank. On my personal i requested branch to reduce rate of interest. For that again i approached my dsa mr. Puneeth. At that time since i had requirement of more funds, bank agreed to give a additional mortgage loan of rs.51, 50, 000 with a promise to reduce the roi to current floating rate. With this assurance i applied loan made all processing fee payments and got loan sanctioned in september, 2017.

I have been following up with dsa mr. Puneeth also with branch for reduction of housing loan interest. I have not received any response to my requests.

I have been an diligent customer to bank and till date i do not have missed any emi's due to bank. This being my sincerity i expect bank to reciprocate the same to honest customers and extend the benefit of lower interest. I would make a request to refund the excess interest paid until date.

I have not heard from bank yet.

This taking time beyond limit. I have paid cheque on 31.08.2017. Its been 7 months and no resolution yet from the branch.

Kindly understand trouble to a customer. At the same time if roi increases bank doesn't even inform us before changing the same. This is unfair to customers. I have no more patience left to wait for this change. The dsa doesn't even respond to calls. I don't understand whom should i talk to in this regard.
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May 3, 2018
Complaint marked as Resolved 
Mar 27, 2018

Complaint Status

Punjab National Bank Housing Finance [PNBHFL] customer support has been notified about the posted complaint.
Verified Support
Apr 02, 2018
Punjab National Bank Housing Finance [PNBHFL] Customer Care's response
Dear Sir,

We are in receipt of your query. We sincerely apologize for the inconvenience caused to you.
Our official will soon get in touch with you. You may also write to us with your concern and details at customer.[protected]@pnbhousing.com. We solicit your cooperation in the interim.

Regards,

Team PNB Housing
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    Punjab National Bank Housing Finance [PNBHFL]
    Customer Care Service
    Customer satisfaction rating
    66%
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    Punjab National Bank Housing Finance [PNBHFL] Phone
    +91 11 2335 7174
    1 800 120 8800
    Punjab National Bank Housing Finance [PNBHFL] Address
    9th Floor, Antriksh Bhawan, 22 Kasturba Gandhi Marg, New Delhi, Delhi, India - 110001
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