Punjab National Bank Housing Finance [PNBHFL]

[Resolved] Punjab National Bank Housing Finance [Pnbhfl] — refund of non processed loan transfer amount

BejoySiva

from Cherthala, Kerala

Address:	Thiruvananthapuram, Kerala, 695133
Website:	PNB Housing Finance

I have made a payment (By cheque 758212 debited on 09/02/2018) of rs.5900 as processing fee for the lap loan transfer from another bank to pnb. The executive sajan (Of pnb vazhuthacaud, trivandrum branch) has informed me initially before payment, that the full amount will be refunded, if the loan was not processed.

My loan transfer application got rejected and when i asked for refund, the bank (Sajan and his direct manager) informed me that as per the policy, pnb won't refund the processing fee even if the loan application got rejected. Also they behaved to me very arrogantly when i visited the bank on behalf of this.

Could you please help me to get the refund as i am in a very tough situation and badly in need of my money? Please see the attached for more details.

My contact:[protected]
E-mail : [protected]@gmail.com

Thanks,
Bejoy sivanandan

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May 3, 2018

Complaint marked as Resolved

Punjab National Bank Housing Finance [PNBHFL] customer support has been notified about the posted complaint.

Mar 27, 2018

Updated by BejoySiva I have made a payment (by cheque 758212 debited on 09/02/2018) of Rs.5900 as processing fee for the LAP Loan transfer from another bank to PNB. The executive Sajan (of PNB Vazhuthacaud, Trivandrum Branch) has informed me initially before Payment, that the full amount will be refunded, if the loan was not Processed.

My loan transfer application got rejected and when I asked for refund, the bank (Sajan and his direct manager) informed me that as per the policy, PNB won't refund the processing fee even if the loan application got rejected. Also they behaved to me very arrogantly when I visited the bank on behalf of this.

Could you please help me to get the refund as I am in a very tough situation and badly in need of my money? please see the attached for more details.

My contact: [protected]
E-mail : [protected]@gmail.com

Thanks,
Bejoy Sivanandan

Verified Support

Apr 02, 2018

Punjab National Bank Housing Finance [PNBHFL] Customer Care's response Dear Sir,

We are in receipt of your query. We sincerely apologize for the inconvenience caused to you.
Our official will soon get in touch with you. You may also write to us with your concern and details at customer.[protected]@pnbhousing.com. We solicit your cooperation in the interim.

Regards,

Team PNB Housing