[Resolved]  Punjab National Bank Housing Finance [Pnbhfl] — tricked into purchasing a home loan insurance without any information

Address:

Mysore, Karnataka, 570009

I have taken a loan of INR8, 25, 000, the loan processing officers never gave any hint of any insurance i would be given if i get a loan from PNBHFL Mysore, saraswathipuram branch. They took sign from me for around 50+ papers in one day keeping insurance papers in between those loan papers. After registration when i got the loan disbursed letters, i was shocked to see another INR80, 000 added to my total loan amount.
when i inquired with the guys my loan was processed, the answer was soo arrogant and careless. they even told me that they have already informed me regarding about this before itself. which was absolute lie. they also told me that buying an insurance with a home loan i mandatory. RBI clearly says it is completely customer's decision to buy an insurance with home loan.
While applying for loan, i have clearly requested that the loan tenure should only be for 10 years. but, i have been given loan for 20 years. i have lost any belief i had with the bank.
I have sent a mail requesting above to bank officials, but, all i got i response was arrogant answers from loan processing officers
Please help me in canceling the insurance amount from my loan and reducing the tenure to 10 years.