Punjab National Bank [PNB] — Amazon refund not received even after so many days. Amazon says that they've processed it

I had to receive a refund from amazon but I haven't got it yet even after so many days. According to them, they’ve processed it and I should contact the bank. I mailed the bank but haven't received any satisfactory response yet. Amazon asked me to file a dispute.

Reference no.: 30005110831083228389698
Account no.: [protected]
Date:[protected]
Refund Amount - 599.00
Account holder name - Umang Garg
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