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Punjab National Bank [PNB]

[Resolved]  Punjab National Bank [PNB] — Amazon refunded but bank had not processed

Address:punjab national bank, branch - hinoo

I order a mobile worth Rs 37990 on 18 june 2021 via order no #[protected]. which was defective which i returned to amazon and they refunded money on 14 july 2021 with refund reference no #30005111691169174153415 but its been 8 days i.e. 14 july 2021 to 22 july 2021 the bank had not processed it. so i kindly request you to look into this matter. thank you
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Jul 22, 2021
Complaint marked as Resolved 
today i got my refund after visiting bank i shared my problem with officials and they say they will look after it and within 3 hours my refund reached to my bank account.
Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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Can you tell me please the process what bank have done.I am also facing same problem. My Bank is unable to help me.my contact number [protected]
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    +91 11 2610 2303
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    +91 11 2575 5535
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