Punjab National Bank [PNB] — atm charges

Address:Punjab National Bank, Manjapra, Kerala, Palakkad, Kerala, 678686

There was a recent notification from the central government that the atm services will be free due to the covid 19 pandemic.
I hold a bank account in pnb, manjpra, kerala. I withdrew some cash from a nearby sbi atm on 22 march and rs. 23 was deducted for atm service charges. It is not about the amount is big or small. The lockdown rules stated by the rbi mentions the atm services are free even if the service is used in a different bank for three months.
I spoke the same with one of the staff in the branch and he gave me a misleading information that the transactions are free only twice a month
Doesn’t pnb follow the rbi rules or what?
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    Punjab National Bank [PNB] Phone
    +91 11 2610 2303
    +91 12 024 9000
    +91 11 2575 5535
    Punjab National Bank [PNB] Address
    7 Bhikhaiji Cama Place, New Delhi, Delhi, India - 110607
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