Punjab National Bank [PNB] — bank denying to file charge dispute.

Address:Rohtak, Haryana, 124001
Website:AMAZON.IN

I bought a speaker from amazon and returned due to some quality and performance issue. For which amazon processes refund of rs 1050 on 25th july. With amazn bank reference number 525921. Which i have not received in my pnb account. But pnb which is my banker is denying to file charge of dispute which is only possible resolution provided by amazon customer care. What should i do.
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Punjab National Bank [PNB] customer support has been notified about the posted complaint.
Oct 20, 2017
Updated by mohitverma786
[protected] is my contact number
Oct 22, 2017
Updated by mohitverma786
I purchased moto palco multimedia speaker ₹1050 from amazon on 22/07/2017 and done full payment by debit card but returned due to defect and now amazon is saying that refund has been send to bank on 25/07/2017. So contact customer service and file charge dispute they had given for my order no. #[protected],. Refund reference number is "525921"
But pnb customer service is saying they can file nothing like charge dispute and can only check if money came to your account or not.
Same behaviour by branch also.
Don't know what to do
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    Punjab National Bank [PNB] Phone
    +91 11 2610 2303
    +91 12 024 9000
    +91 11 2575 5535
    Punjab National Bank [PNB] Address
    7 Bhikhaiji Cama Place, New Delhi, Delhi, India - 110607
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