Punjab National Bank [PNB] — delay in the atm card and misbehave by the bank manager.

Address:

New Delhi, Delhi, 110062

Dear sir/madam,

This is to bring to your kind notice that i had applied for a fresh atm card on 14 feb 2018 in punjab national bank branch devli road khanpur

Since, i applied for atm card bank clerk told me that your atm card will be issue after 15 days when i go after 15 days for my card so he told me that your atm card is not ready it will take another 15 days more again after 15 days he said to me the server is not working and it will take 10 to 15 days more after that i reached the bank again he give me the card but not start that one he said card will be work after 24 hours the card is not working till yet so i reached the bank again he said now to me you have to bring your pan card without pan card we can't issue the atm card so i make a pan card and this took my 21 days then went to bank to attache the pan card he said to me we can't do now come tomorrow then i went again attach my bank account with pan card and i went to atm counter one employee told me that today this employee had half day and i went again bank so there was a different clerk on the seat he told me that your amt is working from our side but you have to generate otp by the sms so i send the sms foe otp and i got in reply that your phone no. Is not attach with the account but i am getting all the information regarding bank on the same no. So i went to that employee again then he told me may be your no. Is not attache so fill the form come tomorrow then i got frustrated so i went to the manger he do the same and said to me wait for 24 hours but till now nothing is working there is no revert from bank then i went again to bank he told me call the customer care i called to customer care he said your account is not attache with account i went to the bank again atm counter was empty the staff told me he is gone for the holiday to mata veshno devi come after 5 days then i went to the bank again there was no one one the counter so he told me come monday so i went to the sr. Manager mr jagdish parewa so he said to me come monday again so i told him that i apply for the card on 14 feb 2018 & it's 4 month he did not help me i request him for it then he is misbehaving to me & way of talking is very rudely, i spend more then two hours but they are not helping me & misbehave done by the manage.

I have made more than 12 rounds of the bank on various days but was always told to come later

Why should our precious time be wasted over such trifling jobs which would hardly have taken five minutes?

I am an old customer of the bank and have found it very troublesome to have had to come so many times. It is an unprecedented lack of service and i faced the misbehave by manager mr. Jagdish parewa.

I request you to issue me a atm card as soon as possible because it is required urgently by me & take some action against the manager. I shall be much obliged.