Punjab National Bank [PNB] — govt subsidy not claiming by bank

Address:Punjab National Bank Sanwari Distt Chhindwara Mp - Madhya Pradesh Branch Code-317500, Chhindwara, Madhya Pradesh, 480331

I took educational loan in 2010 from punjab national bank. As per the csis scheme by center govt, not receiving my subsidy on loan from[protected] because bank did not claimed subsidy to my account as these is bank mistake, now they are not helping since 2017 jan i am asking their help but no response in last 2 yrs.. What i can do. Every year subsidy should be claimed by bank moreover i got response 2 times from canara bank (This is nodal bank for education loan) and ministry of education where they are they confirm these bank fault. I am attaching both email copy.. Please help me
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