Punjab National Bank [PNB] — Illegal withdrawal from my PNB Account

Address:

Ghaziabad, Uttar Pradesh, 201204

On 2nd. May 2017 while I was at my residence I received three text messages from Punjab National Bank at 08.49 p.m.
These three text messages were regarding withdrawal of money from my salaried account No.[protected] with Punjab National Bank, Branch Modi Steel, Modinagar. The total amount of Rs.25, 000/- was taken out from the above mentioned account in three transactionns 1st for Rs.10, 000, 2 nd. for Rs.10, 000/- & 3rd for Rs.5, 000/-only while my ATM Card issued by the Bank was in my pocket & at that time I was at my residence at Modinagar. As my ATM card was with me and I did not make any of three transactions. I immediately called the Punjab National Bank customer care & inform them about the above mentioned three illegal transactions made by any one else.
Punjab National Bank customer care informed me that the above mentioned three illegal transactions were made by some one from the ATM of Axis Bank. I immediately informed the Punjab National Bank customer care to BLOCK my ATM Card & customer Care blocked it accordingly.
Next day morning on 3/5/2017 I lodged my FIR for the above mentioned incidence with Police Station Modinagar, Photocopy of which is also attached herewith for your kind perusal.

At the same time I also informed the Branch Manager Punjab National Bank, branch Modi Steels, Modinagar in writing about the above mentioned illegal withdrawl of Rs.25000/- from my salaried account No.[protected], in three transactions by some one else on 2/05/2017. I requested him to enquire into the matter immediately & to take necessary action into the matter at his end & to transfer the above mentioned amount of Rs.25000/- which was illegally withdrawn from my above mentioned account by some one else, to my salaried account No.[protected] immediately.Photocopy of my application address to Branch Manager Punjab National Bank, branch Modi Steels, Modinagar is also attached herewith for your perusal.
It will not be out of the way to mention here that during this period of 13 days, Branch Manager Punjab National Bank, branch Modi Steels, Modinagar has not taken any action into the above matter & the undersigned is badly suffering due to the illegally withdrawl of his hardened money from his Bank Account by some one else.
It appears from the above that the Public Money deposited by them in their Bank Account are not safe & if such type of illegal transations from the Bank Account is not seriously stopped, what will be fate of the Hon'ble Prime Minister of India Scheme for DIGITAL INDIA.
It is really a very sad affair that Bank Authorities & Customer Care are not in a position to say any thing into the above mentioned incidence after a period of 25 day's . If such type of incidence happens the Private & Public Sector will loose their confidence in Nationlised Banks too.

In view of the position explained as above you are requested to kindly intervene in to the matter & issue necessary instructions to the concerning Bank to transfer the above mentioned amount of Rs./25000/- to my above mentioned Bank Account No.[protected] immediately.Thanking You,
With regards
Ashish Gupta
8, Suresh Park,
Modi Steels Compound
Modinagar, Distt.Ghaziabad (U.P.)
Mob No.[protected]